Change – management or what?

Chaneg ahead road sign

I was recently involved in a discussion about whether change can happen in organisations without the use of Change Management.

For me, the challenge of the phrase “Change Management” is an embedded belief that change CAN be managed. Yes, we may be able to manage the installation of some new piece of kit or software but when it comes to wetware that all changes because people are much less predictable (and more likely to bite back) than machinery.

To be sustainable, change needs to happen at the ‘right’ pace for the individuals (whoops, I nearly typed ‘people’) involved – push them too hard and you will end up going backwards to deal with resistance, move too slowly and you will lose followers’ enthusiasm. For this reason, any ‘change plan’ – and the existence of such a plan is implied by use of the term ‘management’ – is bound to fail.

I prefer to look at change as a strategic thrust – “This is probably where we need to get to, we will find out more along the way, do you want to go there, what can you do to help us get there?” Hold a Vision and then move as fast or slow as you can whilst keeping the people with you.

My metaphor is to light fires within the business. Some of the fires will catch, spread and maybe even attract others; some fires will die out and unless these are really critical areas (in which case keep stoking the fire in different ways until it catches) move on and find someone/somewhere more ‘productive.

One key piece of learning for me over the many years I have spent in change is to “do what you can, where you can, when you can”.

Life is (not always) good

Life is good
I have just read a comment on Facebook “X wishes that people would not use Facebook to moan about stuff”.

Do you know people who seem to spend more time complaining than celebrating? More time moaning about how grim the world is than doing something, anything, about it? So did I until…

He had been a friend for many years, generally hard work but occasionally real fun to be with. We had gone out for a Chinese meal one night and for some reason he took umbrage at my leaving a tip for the staff – something, I forget what, had not pleased him abut the service but I had been very happy and I was paying and so left the usual tip. He went on, and on, and on, and on, and on… about how ‘wrong’ it was for me to leave a tip when he had been dissatisfied. Something must have flipped, because I told him there and then that as I was paying I felt it was for me to decide on a tip and anyway I did not appreciate him making a major visible and verbal fuss in a restaurant that I had used for years and hoped to use again. I then chose not to see him again – I deleted his presence from my life. And how things changed; that one action of saying ‘I have had enough of this. I am an adult and I choose with whom I spend my time’ released all sorts of space in my brain. This person had been an energy parasite for years and suddenly I had freed myself.

I guess that my reflection on all this is that we can look at life in two ways (to be a bit simplistic about it!). We can notice and comment on all the bad things – and they do exist – around us, or we can notice and recognise the good that happens.
What mindset do you think develops when we notice and talk about the crap that happens (and it does happen)? How much more positive are we likely to be about the world if we develop a mindset based on noticing the great stuff around us?

Now I am not saying to ignore the crap – it happens and needs dealing with. What I am saying is twofold, firstly deal with the duff stuff and move on, secondly notice and celebrate the good around you.

Today’s challenge – spend 15 minutes during which you actively notice and say out loud something positive every minute.
Tomorrow’s challenge (and every day thereafter) is to notice at least one high point of every day and to record it somewhere.

Isn’t life great 🙂

Time to stop?

stopAlison Smith runs a great coaching programme (so do we – but that would be blatant self-promotion!).

I was speaking with her a few months ago when she mentioned something that awakened in me this morning – the need to stop occasionally.

We lead such busy lives, filled with all sorts of activity, that sometimes and perhaps especially when faced with a personal/life challenge the most effective thing to do is get off the roundabout altogether.

As long as we stay on the roundabout our view of the world is constantly changing – OK we may come round to the same point again, but something ‘out there’ will have changed while we were having our ride. How important it might be to take real time out – STOP completely – to look at ourselves, our situation, our connections, our aims and goals, our personal vision?

…and I do not mean ‘stop doing this task and start doing another..”, I mean STOP. Take time out, away from where you normally do your work or live your life. Take time to reflect on what really matters to you, whether how you do your work and live your life is really serving your greater vision. Take time to decide what to drop, who to drop, what to change and what action you are going to take to improve your lot. Always remember:

life is not counted by the number of breaths you take
but by the moments your breath is taken away

Context and immediacy in learning

tree of lifeThese days I tend not to lose much sleep over some of the wackier government edicts that come our way. However, a recent one suggesting that reading tests for six-year-olds should include “non-words” set me thinking. Apparently the rationale is that including non-words allows testing of whether or not pupils can decode using the phonics system that is prevalent in our primary schools these days. The counter argument, to which I admit I subscribe, is that reading is about obtaining meaning not simply translating symbols on a page into vocal utterances.

So, why am I writing about this in a personal effectiveness blog? Well, it seems to me that the debate centres on the whole issue of the relevance of context in learning. It is widely accepted that if a learner understands how to apply a new piece of learning and, better still, has an opportunity to practice that learning within a very short timescale then the learning will be much more effective. How, I wonder, does your average six-year-old understand the concept of or use a non-word?

I think this question of context poses interesting challenges for us trainers and our trainees. As a facilitator of learning (I am really not very keen on the word’ trainer’) my challenge is to be constantly anchoring new material in the current reality of my learners. It is no good just talking about the concept of personal responsibility or networking, I must help my learner identify a specific situation in which they can try out/practice the ideas to which I am introducing them.

So what happens when we turn the tables and I think about this topic of context and immediacy as a learner? I remember, many many years ago, being sent on a short course to learn how to use spreadsheets. My boss at the time thought this was a good idea and in the long term it probably was, however what he had missed was that neither he nor I had any immediate application for this new knowledge that I was acquiring. I came back with all this wonderful stuff in my head and got on with my day job while what I had learned slowly decayed to the point at which when I finally did need to use a spreadsheet I had to start almost from scratch in my learning. From that point onwards, I only ever went on training courses when I either had or could create an immediate application for the new knowledge.

When I apply this thinking to my current field of helping others in their personal development, the challenge is all too apparent. I can sit down and draw pretty diagrams of elephants in circles of Completions Gestalts and lots of other theoretical models, but it is only when my client goes out and actually does something different every day or rewards themself for completing a task that they really understand the power of the ideas I would like to get across. To my coaching clients – please remember that your home play is extremely important! To anyone else reading this blog, just takes 30 seconds to think about the implications of what you have read for your own situation and how you are going to put into practice this context of context and immediacy in learning.

It is not the sound of words that is important, it is their meaning.

Hunter or Harvester?

harvester in field
I was having lunch with my great friend Andy Green recently and, after we had discussed the current state of the market for our work and our approaches to filling the larder, he observed “So, you are a harvester not a hunter?”.

I guess that I prefer to cultivate long-term relationships, look after existing customers very well and nurture new leads and ideas. The hunter is always on the lookout for new customers and then chases them hard, bending over backwards to meet their needs. They are both active but the former waits for the customer to need what they offer whereas the latter operates more like those wonderful people in The Rhubarb Triangle who force their product before having to plant it out to recover.

Harvesters need to be aware that they need to sow seeds, water and fertilise them, prune them if necessary in order to be able to take a harvest when the time is right; they need to be aware that only by saving part of this year’s crop can they reap another next year.

Hunters, on the other hand, need to move around to find new prey, to be constantly alert and energetic just in case a prey animal or a predator appears and they have to deal with it.

Time to think – what is your approach to getting what you want? Are you a hunter or a harvester? Does what you are doing serve you well? Will it continue to serve you inj the same way? Can you keep up the pace?

Attitude is all

attitude changes everythingI make no apology for using someone else’s words today – Charles Swindoll seems to say it all…

“The longer I live, the more I realize the impact of attitude on life. Attitude to me is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than success, than what other people think or say or do. It is more important than appearance, gift, or skill. It will make or break a company…a church…a home. The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past… we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the string we have, and that is our attitude. I am convinced that life is 10 percent what happens to me and 90 percent how I react to it. And so it is with you… we are in charge of our attitudes.”
Charles Swindoll

The meaning of a communication is the response you get

unheard voices The meaning of a communication is the response you get.

I was recently reminded about those times in life when I have felt ‘unheard’ – no matter how hard I try, others just do not seem to be able to hear what I want to say.

Of course, this is about me not them. What it is really telling me is that I have failed to communicate effectively.

When I say that I am being unheard, it transfers the responsibiity from me to you. It shifts the responsibiity from me to communicate more effectively to you to listen better.

‘I am not being heard’ suggests that one or more of my needs is not being met – and who else but me can figure out which need is unmet and what I need to handle that.

When did you last feel unheard? What need remained unmet? How can you express that need to others ans seek help, or indeed meet it yourself?

Imaginisation

visualise word on sand
I was watching the skiing over last weekend and noticed that every one of the elite skiers stood at the top of the slope moving their body as if they were already going down the course; they were imagining what it would be like to ski the course before they did so. It reminded me of hearing Carl Lewis, the great Olympic sprinter, commenting that as he prepares in his blocks before a race he is imagining crossing the finishing line.

Are you using visualisation to help ensure the results you want in the future? If not, you should be.

How good is your imagination? Now, when I ask that question, many say that they do have an active imagination. If that’s true for you, too, then you should certainly be using visualisation techniques to help you get the results you want in the future. If you don’t think you have a good imagination then think again – think about your front door, your kitchen, your partner… Can you imagine them in your head? What do they look like, sound like, feel like… So you do have an imagination after all! Use that imagination to help you achieve your goals.

Why? Well, because if you do it right, it works. How do I know? From personal and my observation of others’ experience for one thing, but don’t take my word for it. Do some research of your own. Go to the library or hit the internet and see what you come up with. You’ll find more than enough to keep you busy for quite a while, and almost all of it will point to the same thing – that imagination is a powerful tool that, when used properly, can enhance the results you get. High-performance athletes know more about this than most of us but just keep in mind that visualisation isn’t solely for athletes. It is for anyone who wants to improve performance, in any endeavour.

Visualisation techniques are not difficult to learn. In fact, you already use them all the time. It’s simply a matter of bringing conscious control and practice to the process.

Trying harder is not the answer

snake painted on eggI am walking along holding an egg in my hand when suddenly I manage to drop it and break it. Do I tell myself “Hold onto the egg more tightly” or do I find a better way of carrying the egg?

Does a stressful event start a cascade that ends up making even you more stressed?
When someone in authority challenges you or corrects your behavior, do you to push back and make the behaviour worse?
Does a failure set you on a path to more failure?

These questions seem philosophical or even paradoxical, but in fact I think they get to the heart of why some people succeed and others don’t. We can choose to create (virtuous) cycles that move us up or endure (vicious) cycles that drag us down.
A policemen hassles a teenager who is acting up. The teenager escalates. The cop escalates. Someone gets arrested – and you can bet it isn’t the cop!.
A sales call is going poorly because the prospect doesn’t perceive the salesperson is confident. She responds by becoming even less confident. No sale.
A mistake is made. The stakes go up. Rattled, another mistake is made, and then again, until failure occurs…

James Bond is a hero because the tougher the world got, the cooler he got. Symphony conductors don’t endure the pressure of a performance, they thrive on it.

If being a little behind creates self-pressure that leads to stress and then errors, is it really suprising that you frequently end up a lot behind.
Customer service falls apart when mutual escalation or non-understanding sets in. Management falls apart when power struggles or miscommunication escalate. Education falls apart when students respond to poor exam results by giving up.

Someone who gets better whenever he fails will always outperform someone who responds to failure by getting worse. This isn’t something in your DNA, it’s something you can learn or unlearn.
The useful response to ‘failure’ is not to try harder, to buckle down and grind it out. The response that works is to understand the nature of the cycle and to change it from the start. You must not fight the cycle, you must transform it into a different cycle altogether. It’s a lot of work, but less work than failing.
When the snake pushes you to recoil in fear, that’s your cue to embrace the trembling fear and do precisely the opposite of what it demands. This won’t work the first time or even the tenth, but it’s the path to an upcycle, one where each negative input leads to more productivity, not less.
Carry that egg in a bowl.

Does what you are working on excite you?

excited child

If someone asks what you are working on, can you give them an answer that truly excites you?

I hope so, for if you cannot then surely you are frittering away your limited time here. Why would you want to spend time other than by being excited – boredom is boring!

What is your personal Dream – for 20, 30, 40, unspecified years ahead? Do you even have one? I do – I could draw it for you but a few words will give you the gist of it. I am living in a house overlooking the ocean in one direction and the mountains in another; the weather is generally warm to hot although there is enough rain to keep the beautiful garden green most of the year; I share the house with my wonderful wife, some kids, some friends and some people who have come to study with us and use our library; we travel extensively sharing our insights into personal and self-development with others…and so on. What excites me is anything that helps me get closer to that dream.

No matter what your job is, no matter where you work, there’s a way to create a project (on your own, on weekends if necessary), where the excitement is palpable, where something that might or will make a difference is right around the corner.

Hurry, go do that. Go do it now, before it’s too late!