Planning change

Geoff Roberts change

Kotter's 8 StepsYou have probably figured out by now that one of my areas of interest, indeed professional expertise, is change leadership. Perhaps it’s about time I wrote something on that topic. For the next couple of weeks I will be sharing my experiences with leading and facilitating change, using John Kotter’s 8-step model as a vehicle.

This change leadership business is not new. The following quotation from Charles Darwin sticks in my mind

it is not the strongest of the species that survives, nor the most intelligent. It is the one that is the most adaptable to change.

However, being adaptable or even willing or better still desirous is not usually sufficient. In order to effect a significant change in an organisation a process and a plan isnecessary. This is where the various change models offered by an ever increasing range of gurus comes in. You can take your pick, and most of them have something to offer. However my real life, rather than academic, experience suggests that is the eight steps offered by John Kotter are a very good place to start and to come back to to make sure that you are covering all bases. I will write about one of the steps of each of the next eight days but in the meantime, here they are listed out:

  1. Establish a sense of urgency.
  2. Form a powerful guiding coalition.
  3. Create a compelling vision
  4. Communicate to the vision
  5. Empower others to act on the vision
  6. Plan and create short-term wins.
  7. Consolidate and integrate improvements.
  8. Institutionalised new approaches.

Now this reads and feels as if change leadership is a linear process where step six follows step five. I have to say, that is not my experience. Whilst such an apparent linear model helps to understand what needs to be done and the preferred order of doing things the reality is somewhat more pragmatic. Shortly after I finished my Masters in organisational change, in parallel with which I was leading a major organisational change for my then employer, I was asked what was the most important thing I learned on the programme. My response was that effective change leaders do what they can where they can when they can. Sometimes this means joining the dots up later, indeed I have blogged earlier about how easy it is to join the dots up in retrospect, even though there was not an initial plan. Well, by all means start with a plan but do not expect reality to our line with what you have written on your paper, or even put into MS Project!

Always remember that you are much better off working with one advocate then against 10 resistors. Seek out your advocates and help them light fires at various places around the business. Some of those fires will die out, let them. Some of them will flareup, you will make much more progress than you thought possible. Some of them will just glow away slowly waiting for a puff of wind to spark an interaction-make sure you keep your eyes on these and are ready to provide the puff of wind whenever it is necessary.

Tomorrow, I will write about the importance of creating a sense of urgency.

Change – management or what?

Geoff Roberts change, flexibility, focus, metaphor, opportunity, strategy

Chaneg ahead road sign

I was recently involved in a discussion about whether change can happen in organisations without the use of Change Management.

For me, the challenge of the phrase “Change Management” is an embedded belief that change CAN be managed. Yes, we may be able to manage the installation of some new piece of kit or software but when it comes to wetware that all changes because people are much less predictable (and more likely to bite back) than machinery.

To be sustainable, change needs to happen at the ‘right’ pace for the individuals (whoops, I nearly typed ‘people’) involved – push them too hard and you will end up going backwards to deal with resistance, move too slowly and you will lose followers’ enthusiasm. For this reason, any ‘change plan’ – and the existence of such a plan is implied by use of the term ‘management’ – is bound to fail.

I prefer to look at change as a strategic thrust – “This is probably where we need to get to, we will find out more along the way, do you want to go there, what can you do to help us get there?” Hold a Vision and then move as fast or slow as you can whilst keeping the people with you.

My metaphor is to light fires within the business. Some of the fires will catch, spread and maybe even attract others; some fires will die out and unless these are really critical areas (in which case keep stoking the fire in different ways until it catches) move on and find someone/somewhere more ‘productive.

One key piece of learning for me over the many years I have spent in change is to “do what you can, where you can, when you can”.

Personal Power

Geoff Roberts choice, strategy

power book cover
In an age of collaboration, does personal power still matter? Well yes, albeit perhaps it is more about how you use your power for ther greater good than for personal gratification. Power can be used for good (Mother Theresa) or evil (Hitler) – there’s nothing wrong with power per se.

This whole arena of power, how to acquire and use it effectively, is a key interest of mine, so here’s a rarity – a link to someone else’s blog!

Jeffrey Pfeffer has written such a useful piece of advice about building your organisational power base that I wanted to share it with you. So here you go to Power Rules

Attitude is all

Geoff Roberts change, choice, flexibility, perception, selection

attitude changes everythingI make no apology for using someone else’s words today – Charles Swindoll seems to say it all…

“The longer I live, the more I realize the impact of attitude on life. Attitude to me is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than success, than what other people think or say or do. It is more important than appearance, gift, or skill. It will make or break a company…a church…a home. The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past… we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the string we have, and that is our attitude. I am convinced that life is 10 percent what happens to me and 90 percent how I react to it. And so it is with you… we are in charge of our attitudes.”
Charles Swindoll

Does what you are working on excite you?

Geoff Roberts change, choice, flexibility, focus

excited child

If someone asks what you are working on, can you give them an answer that truly excites you?

I hope so, for if you cannot then surely you are frittering away your limited time here. Why would you want to spend time other than by being excited – boredom is boring!

What is your personal Dream – for 20, 30, 40, unspecified years ahead? Do you even have one? I do – I could draw it for you but a few words will give you the gist of it. I am living in a house overlooking the ocean in one direction and the mountains in another; the weather is generally warm to hot although there is enough rain to keep the beautiful garden green most of the year; I share the house with my wonderful wife, some kids, some friends and some people who have come to study with us and use our library; we travel extensively sharing our insights into personal and self-development with others…and so on. What excites me is anything that helps me get closer to that dream.

No matter what your job is, no matter where you work, there’s a way to create a project (on your own, on weekends if necessary), where the excitement is palpable, where something that might or will make a difference is right around the corner.

Hurry, go do that. Go do it now, before it’s too late!

Competitive collaboration

Geoff Roberts change, flexibility, opportunity, paradox

Michel Roux' service 'apprentices'

One of the things that really struck me about the recent Michel Roux series was how different it was from other ‘reality TV’ shows. Unlike Ramsay’s offerings, there was no shouting, bullying or swearing; unlike Sugar’s Apprentice there were no over-confident 20-odd year old ****s biting at each other and unlike the jungle there was no Gillian Keith! More a case of a group of individuals working to become a team in the hope that some of them could win a life-changing prize.
Never once did I see or hear any evidence of an individual trying to get one up on their colleagues or to position themselves as a ‘winner’. No, it was so evident throughout that this was a team game, even though there would ultimately be winners. What a wonderful demonstration of the power of teamwork to allow individuals to show themselves at their best.

Learning to Learn

Geoff Roberts change, flexibility

When I was at school, and it is not all that long ago, the careers advisers could look at our academic and other strengths as well as our preferences and make a pretty good stab at the sort of careers for which I would be most suited – chemist, bank manager, bus driver, dustbin men etc. And indeed for most of my generation that is what happened. I was a keen little amateur chemist, with a chemistry set that would probably get me into trouble with the anti-terrorist squad these days, and I went on to be an analytical chemist before extending my scientific education into sewage science and other aspects of environmental science and regulation. It was only towards the latter part of my career that I started to take a serious interest in organisational change and personal development, the fields in which I operate nowadays.

It would not have crossed my careers adviser’s mind that I might want to be a online games designer or a developer of operating systems for mobile telephones (which did not exist when I was at school) or even an engineer fitting satellite receiving dishes to individual domestic properties to allow them to receive the several hundred television channels available these days. None of these jobs even existed when I was at school. This is the dilemma that so many of today’s schoolchildren face.
It has been suggested that the pace of change in technology and society if such that most of the children starting school today need to be prepared to do jobs that do not even exist and cannot currently be envisaged. So with what skills do we equip those schoolchildren? Yes, they will need to be literate and numerate and the ability to speak Chinese or Spanish or one of the Indian dialects is likely to prove more helpful than speaking French or German. However all of this is just the fundamental basis upon which more specialist knowledge is likely to need to rest. So what specialist knowledge? How can we know if the jobs, and even industries, which will employ today’s schoolchildren have yet to be invented?

Well it seems to me that there are two core skills that will be needed. Firstly the ability to work constructively with others – fields of knowledge are getting ever smaller, we know more and more about less and less, and effective work in the future will require comprehensive collaboration amongst different people with different knowledge bases. Secondly, and arguably the most important attribute of all, if the ability to learn. The HR pundits have been talking for some years now about lifelong learning and the more forward of my colleagues have recognised that they need to keep their skill base topped up. In my lifetime, I have had three fundamentally different careers each of which necessitated learning substantial new knowledge and skills; in the lifetimes of children at school today they might expect a fundamental career change every 10 years or so. I vividly remember introducing a computer-based customer complaints and operations management system which required many of our frontline staff to operate keyboards for the first time in their lives. Today’s generation grow up with keyboards and Xbox controllers almost as appendages to their hands. But what will they need to learn to use so that they can do the job they will be fulfilling in 20 years time?

It has become increasingly clear that the one sustainable Advantage that education can give our children, and we can give ourselves as adults, is the ability to learn quickly and effectively. This does not just happen. We can no longer ‘finish our education’ after university and today’s kids can no longer simply fill their head with facts. I was never explicitly taught how to acquire knowledge or a skill, let’s make sure that today’s pupils are being equipped for the unknown world into which they will be ejected all too soon.

Leadership in the middle

Geoff Roberts change

LeadershipI posted a week or so ago about that challenge of becoming a leader, commenting how effective leaders become more of themselves rather than copying someone else. The rest of the programme caused me to wonder yet further.

The whole programme concentrated on iconic leaders in industry and politics. This is fair enough and I do not want to deny the role of such leaders. However, the majority of leadership roles sit much ‘lower down’ in organisations and I would love more attention to be paid to leading in/from the middle of an organisation.

Every team and department has its leader, every social club, every boozing party, every sports team… – and that leader faces many challenges familiar to the iconic heads of the organisation. Indeed, one might argue that, because they have to deal with their own bosses as well as team members, they have bigger leadership challenges.

Very few of us will ever reach the dizzy heights of Prime Minister or Chair of Marks & Spencer, yet many of us will face leadership challenges as we try to take others with us on our journey. Many of the attributes and capabilities are likely to be the same, but how does leadership from the middle differ? I will be looking out on this topic over future months, expect to hear more…

Skiing and a lesson in excellence

Geoff Roberts change

Downhill skierI have spent the last half-hour watching the men’s downhill skiing from Kitzbuhel. Now I used to be a passable skier before I got fat and unfit and have skied several of the mens’ downhill courses around Europe; so I have some idea of how difficult it is and remain awestruck that these guys approach 80 mph, skiing in 2 min something that used to take me 10. The whole experience set me thinking about what it is that makes us experts at something.

Other writers have suggested that in order to become world-class at something we must practice for at least 10,000 hours, what I know is that practice gets me closer to perfection. I also know, as do even world-class skiers, that every now and again I will fall off, make a mistake that might even prove catastrophic for the particular performance in which I am engaged. What I also know from my own experience is that if I am not falling off occasionally then I am not at the edge of my ability and am therefore unlikely to be learning anything. I am reminded of one of the key beliefs of any effective learner “no failure only feedback”.

The effective learner reframes failure as an opportunity to learn something. They look on failure positively, as a demonstration that they still have more to learn. The ineffective learner says to themselves “Well that shows that I cannot do that, I don’t think I’ll try again”.

I guess one of the highlights of my skiing career was one day when I tagged along behind a group of instructors who appeared to be going home. About half a dozen of them were skiing in line down the shortest route home, which was of course one of the most difficult. I can still bring to mind the memory and feelings of almost suddenly being at the bottom of one of the most difficult slopes I have ever been on and wondering how on earth that happened. Well I think it happened because I had belief that the instructors in front of me knew what they were doing, belief in my own ability and commitment to the task in hand (rather than being diverted by “might be”s such as “I might not be able to make this turn”). I recall just skiing. Some would call this being in the zone. However you label it I do know that I simply trusted my body to do what I knew it could do and somehow or other got my brain out of the way. Timothy Gallwey would talk about conquering the Inner Game.

So, here is a challenge for you – next time you face one of those really difficult tasks, one of those that you are not sure whether you can really do it, just throw yourself into it with the belief that you have all the resources you need in order to complete the task superbly. Just let it flow.

Metaprograms – Sameness or Difference

Geoff Roberts Uncategorized

brain, metaprograms

The last in this short series of blogs about metaprograms explores ways of thinking that notice the sameness or difference in the world.

Until a few years ago I had lived in the same house for 26 years and most of those years my next-door neighbour had gone to the same Mediterranean island for the holidays. Not only had they gone to the same island, they had gone to the same hotel during the same two weeks of the year and it also turns out that many of the same people were in that hotel when they got there. I just couldn’t understand this, I had rarely been to the same country on holiday twice and when I did go to the same country it was to very different parts to that I had visited previously. I have no objection to going on holiday with people I know, and what I find really interesting is meeting new people and doing new things is trying new phone.

That same neighbour had the same job from almost all of those 26 years, whereas I had a new job every two or three years, including one major career change.

When you think about your team, what types of thinking do you need? Is the team charged with developing and implementing a radical new future with no reference to the past or are they opening the 475th Starbucks, with exactly the same layout and stock as the previous 474?
When you are selling change, some of your audience will want to know the ways in which the future is going to be the same as the past and others will want to know how the future is going to be different to the past. Effective communication is addressing both of these audiences.

Hidden Resources have deep expertise in metaprograms, why not ring Suzanne and see how we can help?